The quality characteristics of products or services must be clearly identified to meet customer expectations and are essential to successful project management. Quality is meeting the customer expectations (scope) within the allocated budget and schedule. This course focuses on the basic principles of project quality management, quality assurance, and quality control. Topics include: how to identify, collect, document, and measure quality attributes; process improvement tools and techniques; how audits, reviews, and assessments identify corrective action and improvement opportunities; quality management plan contents; and how to execute and report on quality assurance and control activities. The course also discusses commercial models, such as ISO 9000, related to enterprise quality management. You must attend 90% of all scheduled class hours, in addition to completing any other requirements set by the instructor, in order to pass the class and be awarded CEUs and a Certificate of Completion.