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IT Support Technician Pathway

Course number : 2040069   ID : 18161    Section Number : 2224
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This is a FastForward Program: FastForward programs are short-term training courses for industry credentials in high-demand jobs. Eligible Virginia residents may pay only one-third (1/3) of the full tuition cost. To qualify, you must meet the Virginia domicile requirements. Virginia "domicile" means you have lived in Virginia and intended to stay here indefinitely for at least one year before the date of application. A domicile determination form will be part of your registration process. Additional financial assistance is available to offset some or all of the FastForward tuition costs. Complete this short survey to see if you qualify for financial assistance. Learn more about FastForward

Virginia Ready Initiative: This course may qualify you for a one-time Virginia Ready Credential Achievement Award of $1,000. Learn more and apply to become a Virginia Ready (VA Ready) Scholar today!

G3 Initiative: The G3 program makes it possible for Virginians with low or modest income to pursue jobs in high-demand fields. Learn more about G3 to see if you qualify for additional funding to offset the tuition cost.

Instructional Mode: Learn@Home and On Campus (Hybrid – Instructor-led)
Program Description:

Gain valuable knowledge and skills to jump-start your career as an IT Support Technician! As an IT Support Tech, you will be responsible for analyzing, troubleshooting, and resolving a wide range of technology issues. To be successful, you will need a foundational knowledge of operating systems, hardware, networking, and more.

The IT Support Technician Pathway is designed for those who are new to IT and have limited professional experience. You will attend class Monday – Friday for ten weeks. This longer boot camp-style program will dive deeper into the learning objectives and will help prepare you for three national industry certifications: CompTIA A+, CompTIA Network+, and CompTIA Security+. CompTIA certifications are the industry standard for validating skills and knowledge for technical support and IT operational roles. Also, these certifications are what employers require for new employees in these types of positions. Prerequisite: Working knowledge of personal computers.
Required FastForward Courses:

FastForward CompTIA A+ (84 hours)
This course will give you the foundations needed for the CompTIA® A+ Core Series certification exams. Through lectures and lab exercises, you will learn to configure and support PC, mobile, and IoT device hardware, configure device operating systems and implement basic data backup and recovery methods. You will learn how to administer client-based as well as cloud-based (SaaS) software and support basic IT infrastructure and networking. You will also gain skills to troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and the use of scripting in IT support. This course aligns with the CompTIA Core 1 and Core 2 exams.

FastForward CompTIA Network+ (84 hours)
CompTIA® Network+ is a vendor-neutral certification and provides you with a fundamental understanding of computer networks. Topics include Network Media, Architecture, Operations, Technologies, and Devices. You will also gain a basic understanding of emerging technologies, including unified communications, mobile, cloud, and virtualization. This class is based on the latest exam. 

FastForward CompTIA Security+ (84 hours)
CompTIA® Security+ is a vendor-neutral certification that validates the competency of security professionals working in the IT industry. The Security+ certification confirms a technician's critical knowledge of communication security, infrastructure security, cryptography, operational security, and general security concepts.
What is Expected:

To successfully complete the pathway and earn your certifications, you must:
  • Have the time to attend class daily (Mon – Fri, 9 am – 4 pm).
  • Be dedicated and willing to commit the necessary study time outside of scheduled class. You will need to put in an additional one to two hours on your own each day to read, memorize, and practice.
  • For each exam, you will have access to CompTIA CertMaster Practice. You are expected to use this tool and any other exam prep tools provided by the instructor.
  • Exam dates are included in the class schedule. You are expected to schedule your exams and take them on the designated dates. If you cannot get an appointment on the designated dates, please schedule the next available appointment.
  • You must attend 70% of all scheduled class hours, in addition to completing any other requirements set by the instructor.
Included with Tuition:

Three FastForward courses, textbooks, CertMaster Practice, and industry certification exams. Note: The textbooks and CertMaster Practice are assigned to students on or by the first day of class and are non-refundable once assigned.
Schedule and Registration Information:

This is a Hybrid course. Classes will meet in person at the Woodbridge Campus and online via Zoom. See this course calendar for the full schedule.

Full tuition: $10,134 
FastForward Tuition: $3,378
FastForward + G3 Tuition: $0

For more information and to register for this program, please complete the Interest Form and a staff member will assist you with the registration process and available financial assistance.

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Class Details

50 Session(s)
Weekly - Wed, Thu, Fri, Mon, Tue

NOVA Woodbridge Regional Center (WRC)


CEUs : 25.2



Please read:  Learn@Home & On Campus (Hybrid - Instructor-led): This class has multiple schedules and locations. Class meets on campus, on the days, times, and location listed on the class schedule. Please follow COVID-related health and safety guidelines while on NOVA premises. Please stay home if you feel ill.

The class also meets online in real-time via Zoom on the days and times listed on the class schedule as NOVA Workforce Online Class. Your instructor will facilitate live online lectures and discussions. Reliable internet access and a Zoom-capable device are required. See Zoom Class Requirements for more details.

Note: Should local conditions change requiring restrictions related to COVID-19, the class will switch to fully-remote delivery or put on pause.



Schedule Information

Skip dates: (No class on 11/08/2022, 11/08/2022)

Date(s) Class Days Times Location Instructor(s) Instructional Method
9/7/2022 - 11/16/2022 Weekly - Mon, Tue, Wed, Thu, Fri 09:00 AM - 04:00 PM Woodbridge, NOVA Woodbridge Regional Center (WRC)  Map TBD TBD  Lecture

Other Class Offerings

IT Support Technician Pathway
ID: 17774

05/31/22 - 08/10/22
Weekly - Tue, Wed, Thu, Fri, Mon
50 sessions.

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