Congratulations on your promotion to supervisor or manager! However, do you know what it takes to be effective in your new position? Learn what is needed, including the processes for planning, managing time and minimizing workplace stress. Get an introduction to practical techniques that will help you improve the quality of both your work and your personal life. You must attend 90% of all scheduled class hours, in addition to completing any other requirements set by the instructor, in order to pass the class and be awarded CEUs and a Certificate of Completion.