AI in Customer Service & Sales


Course number : 2190008    ID : 22892    Section Number : 01E

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Learn@Home: Instructor-led, Live via Zoom and CANVAS
Explore practical ways AI improves customer engagement, streamlines service, and boosts sales. You will experiment with chatbots, CRM integrations, and personalization tools to apply AI in real customer-facing scenarios with measurable ROI. Prerequisite: No prior technical knowledge required. A basic understanding of sales or customer service workflows is helpful.

You must attend 70% of all scheduled class hours, in addition to completing any other requirements set by the instructor, in order to pass the class and be awarded CEUs and a Certificate of Completion.
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Class Details

2 Session(s)
Weekly - Tue, Thu

Location
NOVA Workforce Online Class

Instructor
Santosh Srinivasaiah 

CEUs : 0.8

 

Notice

Please read:  Learn@Home: Instructor-led, Live via Zoom and CANVAS - Class meets in real-time via Zoom on the days and times listed on the class schedule. Your instructor will facilitate live online lectures and discussions. Reliable internet access and a Zoom-capable device are required. See Zoom Class Requirements for more details.

This class also requires the use of your myNOVA account and the CANVAS online classroom. Please follow these instructions on how to activate your myNOVA account before the first day of class: How to access myNOVA and Canvas

Tuition: 

$299.00

Schedule Information

Date(s) Class Days Times Location Instructor(s) Instructional Method
5/5/2026 - 5/7/2026 Weekly - Tue, Thu 06:00 PM - 10:00 PM VIRTUAL-ONLINE, NOVA Workforce Online Class  Map, Room: Online Santosh Srinivasaiah  Lecture

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